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New Ski Club of Great Britain chat forum

 Poster: A snowHead
Poster: A snowHead
...on the other hand comparison sites were necessary when the tech became available because insurers had previously got used to legging over consumers based on inertia and the ballache that ringing round to get alternate quotes would entail. AIUI the main comparison sites are effectively insurers themselves.


Do you have any evidence that claims handling for the SCGB gives much more "benefit of the doubt" to customers than it does for say Boots policies. I would have thought the staff were one and the same. Are you suggesting that whether a claim is accepted or rejected is directly linked to the price paid for the policy, in a macro sense it must be but do claims handlers directly refer to premium paid when deciding on a claim?
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
V good question, above.

In the meantime, I am starting to wonder which branded ski insurance isn't provided via TIF. A very quick search shows that, in addition to SCGB, they do wintersports insurance for: Post Office (premium policies), Towergate, World First, Holidaysafe, Covered2Go, Alpha Travel, TopDog and Citybond.

They are particularly proud of the commercial benefits they have brought to SCGB, see:
https://www.tifgroup.co.uk/ski-club-case-study/
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
Dave of the Marmottes wrote:
Do you have any evidence that claims handling for the SCGB gives much more "benefit of the doubt" to customers than it does for say Boots policies. I would have thought the staff were one and the same. Are you suggesting that whether a claim is accepted or rejected is directly linked to the price paid for the policy, in a macro sense it must be but do claims handlers directly refer to premium paid when deciding on a claim?


Whether a claim is accepted or rejected will be down to the policy terms and conditions the customer signed up to. It's a contract. Top tip - read your policy. If a dispute ever gets to the FOS (Ombudsman) they will probably rule on what the policy says and each of the many brands managed by TIF will likely have policy terms unique to that brand. Insurers don't like things to get as far as the FOS. If they do it means that the insurer is certain of their ground.

How it all works depends on how it is set up. This is a best guess based on how I have seen other types of schemes set up. Each brand will negotiate their own terms with their insurer and TPA (third party administrator - call handling, claims, assistance). Not always the same but TIF appear to be 'full service'. They will look at existing claims experience, what selling points they need to hit, how much commission they want, what cover levels and excesses, etc etc etc and there will also be an SLA concerning the TPA element. The SLA will outline lots of factors including how fast they pick the phone up and answer emails and ,yes, probably how fast they pay claims and maybe what burden of proof required for a claim to be valid - to give you an example, some home contents policies will pay out only if all the doors and windows were locked and the alarm set, other 'high net worth' policies allow you to leave the place wide open and still get paid out in full. Some car insurers will give you a hire car, others won't. Understandably, the cheap no-frills policies will have tighter terms than the more specialist pricier end.

Generally.......... YGWYPF
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So right Pruman!
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
I do not normally ever post on this thread, but for once the SCGB has done something I agree with. The new SCGB Safety Officer has finally changed the rules for any off piste skiing and made it complusory for all members any SCGB off piste group whether with a leader, Instructor or Guide to carry full avalanche safety gear if they wish to participate in any off piste activities in resorts on Leader off piste days, on Fresh Tracks holidays or on Off piste courses. I find it amazing it has taken so many years for the Safety Officer to do this, but I for one am very pleased to read yesterday that the NEW safety officer has now done this. I know my friends that still ski with SCGB groups always carry their full gear. I am sure they will be pleased that all others in the group must now do the same! Very Happy
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@snowcrazy, yes, that's being discussed here.
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 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...
Hi @Alastair, yes i just saw that post. Thanks for pointing it out. Best we keep the debate over on the Off Piste thread. I do not want to join the debate so I shall just leave my comment here. I am just pleased that sense has become policy. I do wonder if it is in preparation for the start of SCGB Fr. Basically falling in line with what French clubs must already do. Anyway enough from me until next time something catches my eye.
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 After all it is free Go on u know u want to!
After all it is free Go on u know u want to!
A couple of updates at the SCGB ...

Membership numbers

A recent article about the SCGB in the Parliamentary Review ...

... "A Message from Lord Pickles and Lord Blunkett, followed by Ski Club of Great Britain's best practice article" ...
https://www.theparliamentaryreview.co.uk/organisations/ski-club-of-great-britain

... gives a membership figure of 30,000. This compares with 27,789 (2017 annual report) and 26,692 (2018 annual report).

The club committed (last November) to doubling its membership in the next 3 years.
Chairman Malcolm Bentley stated, in the 2018 annual report that the SCGB will "... become relevant to many more skiers and snowboarders." There is a new plan "approved ... in September". He amplified this ... thus ...

Quote:
"The strategic plan ... identifies a large number of initiatives across all our activities to achieve these objectives. They are designed to deliver a doubling of membership and subscriptions, holidays numbers, revenue, insurance policies and commission over the next three years. Benefits, services and products to members and non members will be expanded commensurate with, and to support, these targets."


Treasurer Ian Holt expanded on this, with a new strategy for France ...

Quote:
"We are about to establish ‘Ski Club of Great Britain – France’ which will provide us with a formal presence in France. We believe it is incumbent on us to fully engage with the French resorts, including the people and organisations that live and work there. A properly constituted French club will benefit and provide a focus for members, particularly seasonal residents, skiing in France. It will also protect the Club’s operations against any potential ‘Brexit’ impact."


The Club's magazine 'Ski+Board'

A major change in the SCGB's publishing strategy has emerged (also last November) initially via a leaked email ...

https://www.facebook.com/groups/325182624251298/permalink/165109591832622/

In essence, the Club has switched to contract publishing of its magazine, after a 114-year history of independent publishing and independent editorial control.

[end of updates]
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You'll get to see more forums and be part of the best ski club on the net.
Yes, my understanding is that the Fall Line team are editing and publishing 'Ski and Board' for the immediate future.
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 Ski the Net with snowHeads
Ski the Net with snowHeads
Davina Goldballs wrote:


The Club's magazine 'Ski+Board'

A major change in the SCGB's publishing strategy has emerged (also last November) initially via a leaked email ...

https://www.facebook.com/groups/325182624251298/permalink/165109591832622/

In essence, the Club has switched to contract publishing of its magazine, after a 114-year history of independent publishing and independent editorial control.

[end of updates]


FB message - This post has been removed or could not be loaded.

Whats up?
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snowHeads are a friendly bunch.
Try ...

https://www.facebook.com/groups/325182624251298/search/?query=Ski%20%2B%20Board&epa=SEARCH_BOX

https://www.facebook.com/groups/325182624251298/permalink/1651095918326622/

But this is the report in full, as posted to WTF Ski Club on 20 Feb ...

Quote:

David Goldsmith
February 20 at 3:36 PM
SKI CLUB OF GREAT BRITAIN DITCHES 114-YEAR PUBLISHING STRATEGY
The news is not new: in essence it is 3 months old. Back in mid-November 2018, a leaked email revealed that Colin Nicholson, editor of the SCGB's magazine 'Ski+Board', had suddenly left the publication. Given that ski magazines are at the peak of their annual production schedule every November, this was unusual timing,.

The Ski Club - which also said last November that it is planning to double its membership over the next 3 years - made no public announcement of this development. It soon emerged that a competing ski magazine - 'Fall-Line' (based in Peterborough) - was taking over production. The SCGB website currently states ...
... "Co-editors: Yolanda Carslaw & Nicola Iseard. Managing Editor: Harriet Johnston"

Link:
https://www.skiclub.co.uk/news-and-e…/ski-and-board-magazine
------------------------------------
The 'Ski+Board' page no longer links to electronic versions of the magazine. The last edition to appear in print and web form was April 2018 (cover shown below).
------------------------------------
Background: the SCGB (est. 1903) has maintained independent editorial and publishing control of its yearbooks and magazines since 1905.
------------------------------------
Fall-Line Media Ltd. / Companies House information:
https://beta.companieshouse.gov.uk/…/04777530/filing-history
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 And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
snowcrazy wrote:
Hi @Alastair, yes i just saw that post. Thanks for pointing it out. Best we keep the debate over on the Off Piste thread. I do not want to join the debate so I shall just leave my comment here. I am just pleased that sense has become policy. I do wonder if it is in preparation for the start of SCGB Fr. Basically falling in line with what French clubs must already do. Anyway enough from me until next time something catches my eye.

And just like that, you've resurrected a thread that was dead since November and here comes David to throw in his tuppence.
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 So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much
So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much
Been trying to get on the Ski Club website since yesterday morning.

All it says is:

Quote:
SITE TEMPORARILY UNAVAILABLE

Unfortunately, we are experiencing technical difficulties with the website at the moment and are working to fix this.

If you need to contact us urgently we are available on 020 8410 2015 or skiers@skiclub.co.uk

We are very sorry for the inconvenience and will be back up and running soon.

- The Ski Club Team


I don't know about where you guys work but here if a site falls over the IT people have it back up and running sweetly in just a few minutes. Two days (so far) out of action must be some kind of calamity!
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 You know it makes sense.
You know it makes sense.
@Pruman, Wasn't the multi billion pound Facebook off line for 10 hours the other day?? How many weeks couldn't (insert bank of choice) customers access their accounts?? A small club probably can't justify having multiple backups and on call IT technicians and frankly if its off for a couple of days is it really a crisis?
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 Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
@Pruman, Your IT guys sound amazing. Shame they weren't able to help out Facebook, Whatsapp and Instagram the other day when they were down for 14 hours.
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 Poster: A snowHead
Poster: A snowHead
The forum is down too.
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
Is it?
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
@sethpistol, actually as I made that comment on 3 January after the news of the policy change was just told to me and not being aware of any other thread. As your post is on March 4. It is you that is keeping this going for no real reason other than to try and stir things up again! AS for David, he needs know help from me to keep posting. He does whatever he wants all by himself. Time for me to go back to sleep!!
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Yes, the New Ski Club of Great Britain chat forum, which has been celebrated here since 18 December 2012 ...

https://snowheads.com/ski-forum/viewtopic.php?t=94856#2172896

... does seem to be disabled right now. This is the URL which (eventually) activates when the link on skiclub.co.uk is clicked ...

http://www2.skiclub.co.uk/skiclub/forum/

... but the message delivered is ...

Quote:
This site can’t be reached www2.skiclub.co.uk took too long to respond.
Search Google for skiclub co uk forum


As for the Skeeb's broader media/publishing strategy (see posting of 2 March above), the section on skiclub.co.uk devoted to Ski+Board magazine now makes no mention of any editors. What was reported above on 2 March ...

Quote:
Co-editors: Yolanda Carslaw & Nicola Iseard. Managing Editor: Harriet Johnston


... has been replaced by ...

Quote:
nothing


The section of the website devoted to Ski+Board magazine details no editorial contacts at all (the first time this situation seems to have existed at the SCGB since 1905)

https://www.skiclub.co.uk/news-and-events/ski-and-board-magazine

The publisher continues to be listed as Fall-Line Media Ltd.
Companies House information on Fall-Line Media Ltd.:
https://beta.companieshouse.gov.uk/company/04777530/filing-history?fbclid=IwAR1tOt8nmOx8_x5HJNZPbtqnhJcO1boZS4hpfIlaRlaQvGK3DlzvivhZd8Y

Will members of the SCGB simply receive copies of Fall-Line next season?
Or copies of Fall-Line with a re-branded front cover?

Official comment welcome!
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
@chocksaway, @Rosey44, are you serious? Comparing multi-territory database-driven behemoths with a simple magazine website from south west London? I just found it surprising that's all.
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24 hours later ...

The SCGB's home page of skiclub.co.uk continues to offer the Chat Forum but it's seemingly impossible to get in and use it. The page promises ...

Quote:
Ski Club Chat Forum
Chat Forum
Join the conversation on Ski Club online community & chat forum


... but the Chat Forum pages remain hidden from view.

Anyone know what's happening at the 'Chat Services' department at Connect House?



There seems to be a bit of activity on the SCGB's Facebook groups, linked to specific resorts, which is some degree of 'chat commitment' ... but of course this is very different to the Skeeb hosting social media itself ...

Murren: https://www.facebook.com/groups/SCGBMurren/
Wengen: https://www.facebook.com/groups/SCGBWengen/

And here's a name much linked to SCGB media in recent decades, ripping it in Davos ...
https://www.facebook.com/groups/SCGBDavos/permalink/547544792404871/
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 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...
@Pruman, Yes, I was serious you seem to find it a calamity that a small club on a small budget, probably without a dedicated IT department had an IT failure on a Thursday and it wasn't resurrected in less than a day. Multi billion pound businesses have IT failures which really are a calamity.

@Davina Goldballs, Are you being mischievous again David. All Club members know that the Forum was migrated from the old platform to the new, ahead of a promised revamp. As part of whatever minor hiccup happened it clearly hasn't been reconnected. A nuisance but hardly life changing.....
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 After all it is free Go on u know u want to!
After all it is free Go on u know u want to!
@Davina Goldballs, You're right - just get this error mssg now - This site can’t be reached. When I did last look, prob a couple of months ago, there had been no new postings for some time... so not too surprised, really...
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