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Poster: A snowHead
Sat 3-10-20 17:12
Replies: 10
@crush157, welcome to SnowHeads - as above, I’d say you’d be very unlucky not to have decent snow at New Year, so hope you get there and the children have a great first ski holiday.
Obviously A snowHead isn't a real person
Tue 29-09-20 16:19
Replies: 505
@Eggfried, if anyone could accurately predict the answer, they’d be very rich. We have a holiday booked for January, booked last February. We have to pay the balance next week, or lose a hefty deposit. We (group of 6 friends), after getting written assurance from our travel insurers that we will be covered if either the operator cancels or we can’t travel due to restrictions, have decided we will proceed, and pay with a credit card. We’re then just crossing fingers, lighting candles, praying. It will be what it will be, but having agonised over what to do, will now sit it out.
Well, the person's real but it's just a made up name.
Tue 22-09-20 21:40
Replies: 550
@Michelle63, worth asking your insurance? I wrote to ours (LV) recently as we’re in the same situation as you; question and response as here:- We have a holiday booked for January 2021, booked in February 2020. The balance is due in October. If we pay the balance, but then are unable to travel due to illness, further restrictions or lockdown, are we covered? Earlier this year, there WAS an FAQ on your website, dealing with this specific question, but it is no longer there. Reply Yes you will be covered so you would pay the balance as that's part of your holiday contract and if you can't go due to the above you will be covered
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Tue 22-09-20 17:25
Replies: 931
Section 75 question if anyone knows please? Our group’s balances are due in a few weeks, holiday booked last February. We’re all planning on paying with credit cards for the additional security, but one person doesn’t have a credit card - if another couple pay her balance on their card (she’ll give them the cash), and the worst happens, can the Section 75 claim be made for the three people who paid on that card? Sorry if it’s a daft question with an obvious answer, but never had to do it before. TIA
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Sun 13-09-20 22:20
Replies: 186
Does anyone know what would happen if the EJ flights our TO has us booked on (MAN/GVA mid January) as part of a package, were to be cancelled? Would the TO have to find us alternatives? Could they charge more if those alternatives are now more expensive (to them)?
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Sat 12-09-20 18:35
Replies: 139
We are with LV - have been for about four years, renewing annual policies, and have never claimed. I emailed them two questions last week, as I wanted the responses in writing, and got very prompt and satisfactory replies. The main question was regarding our January 21 ski holiday, booked early last February, as the (not inconsiderable) balance is due next month. If we pay it, in the midst of a “known situation”, but then can’t travel, are we covered? Answer is yes, as we had the policy in place from December last year and booked before FCO advice against travel. You never really know how good an insurer is, until you have to claim, but responses so far are reassuring, alongside above comments from @Timc, and @LaForet,
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Sun 6-09-20 20:08
Replies: 186
This prompted me to check our mid-January Man-GVA flights, and all ok so far, thankfully
After all it is free Go on u know u want to!
Sun 23-08-20 12:48
Replies: 7
@smclean0, Marcellus, a SnowHead, has a company specialising in this www.livetheseason.com or PM him on his username of........ Marcellus
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Tue 14-07-20 8:03
Replies: 50
@Bella2015, we’ve done what you’re planning (in chalets or apartments), many times. I think the Alps are fantastic for summer family holidays, and the drive is part of the fun (for me anyway, as OH prefers to drive). Les Gets, Samoens, Morillon, St Gervais (discovered in the summer, loved it, skied there a couple of times since), will all give you plenty to do and see with easy access to amenities. Try www.chaletsdirect.com for accommodation; there is a Solutions Room bulletin board where you can place a request and owners can respond. Finally, if you’re driving, I’d suggest 10 to 14 days might be better. I’m quite jealous!
And post your own questions...
Mon 13-07-20 15:21
Replies: 63
@Snowfinders, sad news for any company but given issues surrounding them and others this year, perhaps not a shock. Out of interest, which are the others that have succumbed? I know of Ski Val
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Sun 12-07-20 15:58
Replies: 10
And they're a friendly bunch.
Sun 12-07-20 13:19
Replies: 10
You know it makes sense.
Sat 11-07-20 20:37
Replies: 10
@ianvip, we loved it, both times. We didn’t have children in the group but there were plenty there (outside school holiday weeks) and they seemed to be well catered for. The ski school meets outside the ski room door, and the kids clubs are alongside the ski room so all very convenient. BTW the bus you need, picks up just below the CM staff quarters (you’ll see it, across the plateau from the ski room exit) and is like a big pink minibus....
Otherwise you'll just go on seeing the one name:
Sat 11-07-20 19:55
Replies: 10
@ianvip, we stayed there this year (and previously) and hired from Ski Loc (Snow Brainer site should list it, but make sure it’s the shop at 1600, not in the village) on both occasions. It’s a walk across the plateau to the bus stop, then a two minute ride to the upper village - anyone with more than a week’s skiing, can ski back down. Service is excellent, and the cost is less than half that of CM. You do trade that for the convenience of having your pre-ordered kit ready in your locker, but otherwise ......
Poster: A snowHead
Mon 22-06-20 19:38
Replies: 42
@Ricklovesthepowder, something to consider is that many catered chalets won’t accept children in a shared chalet. Obvious exceptions are the likes of Esprit but not sure being in a chalet with lots of other families, is quite what you’re looking for (or very romantic....)
Obviously A snowHead isn't a real person
Tue 16-06-20 20:40
Replies: 228
Just had the refund email advising credit has been made to my card; this was for flights 5th and 12th May, cancelled a week before each sector, so just over the 28 days lower limit, rather than the 90 days EJ gave themselves. - money in account today, following email on Saturday
Well, the person's real but it's just a made up name.
Sun 14-06-20 18:16
Replies: 20
The season can continue through to mid-April (even later in some places) with the Easter school holidays, peak weeks, if Easter falls early. When in March would you want to be finished, as too early (and if you’re honest with any potential employer), could make you a less attractive candidate
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Sat 13-06-20 18:09
Replies: 228
Just had the refund email advising credit has been made to my card; this was for flights 5th and 12th May, cancelled a week before each sector, so just over the 28 days lower limit, rather than the 90 days EJ gave themselves.
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Tue 9-06-20 23:35
Replies: 228
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Tue 9-06-20 20:50
Replies: 228
@Grizzler, @Grandma Sunshine, can I ask what dates your cancelled flights were for? Just trying to assess what sort of timeline for my refund arriving (early May flights cancelled). Thanks
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Wed 27-05-20 19:10
Replies: 4
@JJaddill, I haven’t been to St Moritz CM, but have others and echo @klwood, in that CM hire is expensive so if you can conveniently hire offsite, do that. You’ll have an on-site ski locker regardless of where the kit is from. Enjoy CM, we always do
After all it is free Go on u know u want to!
Wed 22-04-20 21:09
Replies: 56
Then you'll get to see more forums.
Fri 17-04-20 11:36
Replies: 1180
@oldschool72, maybe look at LV (if they are now taking new customers again) - we have an annual family policy with winter sports cover, but when we recently needed to decide whether or not to pay the balance on a June holiday, the Coronavirus specific FAQs advised we WOULD be covered if we subsequently needed to cancel due to a continuing lockdown or against FCO advice. In the event, we cancelled the holiday before paying the balance, losing just the deposit. Of course, new policies may exclude anything Coronavirus related
And post your own questions...
Thu 16-04-20 18:10
Replies: 80
@Andrew Stuart, @Mr.Egg, @albob, thanks all. In the event, we’ve paid the flight deposit element via CC, at c. £170, with the original main deposit (much more.....) paid via transfer, so feel confident now that, together with our insurance, we’re covered. Hopefully, we won’t need to be.....
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Thu 9-04-20 13:25
Replies: 3
Hi and welcome to snowheads - you have a PM
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Wed 1-04-20 8:01
Replies: 28
Our annual policy renews early December - never claimed on it (or any other travel insurance) but as the ramifications of all this should be clearer by then, I think likely it will go up sharply.
You know it makes sense.
Sun 29-03-20 22:16
Replies: 228
I have an EJ flight to Spain in early May, which is extremely unlikely to happen but still showing as ‘live’. I could change without fee, but would then have to pay the difference if more expensive; no reimbursement if it’s cheaper - I have no other flight requirements within the available window, so would prefer a refund as it wasn’t particularly cheap. I WOULD accept a voucher if it had a long shelf life, 6 months is of no use. HOWEVER, all of this is moot, as it is impossible to make contact with them by telephone, or receive a reply via email, Twitter, DM, etc,. EJ are being absolutely roasted on social media, due to this lack of communication and for removing the refund option. If I get either my money back, or an acceptable credit option, I’ll be amazed.
Otherwise you'll just go on seeing the one name:
Mon 23-03-20 16:01
Replies: 1180
Not ski-related but I had a Premier Inn booked for the night before a very early flight to Spain in early May, which is now most unlikely to happen. Unbidden, Premier Inn contacted me last week, offering full cancellation and refund, which I accepted. Excellent customer service. I’m still waiting to see what EJ do about the flights.
Poster: A snowHead
Sat 21-03-20 23:38
Replies: 80
Thanks - to clarify, the original accommodation element was booked in early February, through an agent, paying that £150 pp deposit, via bank transfer. It then transpired that Agents are not permitted the £150 “low deposit” (which, for direct and agent bookings, is only applicable if you don’t cancel before balance due date - if you do, the difference between that and the usual 25%, becomes payable), and we had to top up the deposit to that 25% of the total, again by transfer. Easy Jet Flights then became available a week or so ago, to add to the booking, through Club Med. Having done so, we are now being asked for a deposit on the flights, of about 10% of THAT cost which will be around £70 (still not sure but expect confirmation by Monday, when that payment will be due). This will then be a ‘package’ for ABTA/ATOL purposes. However, given the situation everywhere, and the experience of the OP we’re wondering if payment of the flights deposit by CC will give us cover. We do have insurance. Thanks
Obviously A snowHead isn't a real person
Fri 20-03-20 14:56
Replies: 80
Can anyone advise please - we have a holiday booked with Club Med for next season, booked about 6 weeks ago. Flights have only become available in the past week (EJ) and have now been added, but we are being asked to pay a further deposit for the flight/transfer element, around 10% of that extra cost. Having paid the original deposit via bank transfer, am I right in thinking if we pay the flights deposit with a credit card, the whole amount will be covered, as adding the travel makes it a package? £100 has been mentioned as the lowest amount at which that cover becomes applicable, but I see elsewhere that less than that triggers it? Confused..... TIA (We DO also have travel insurance)
Well, the person's real but it's just a made up name.
Mon 16-03-20 14:58
Replies: 1180
My son and his friends have a post-graduation holiday booked with Jet2 Holidays for June, the balance of which is due 31/3. What to do, given things may still be in flux by then and we will have paid the balance in the midst of this ‘known event’? Our insurer, LV (annual, multi trip, family policy with winter sports) assure us that as the policy was in place when the holiday was booked, and when the situation arose, we are fully covered should it not go ahead. Good service, as long as it pans out as above.
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Fri 28-02-20 22:39
Replies: 409
Zell am Ziller x 2 Mayrhofen x 6-ish Thyon 2000 x 1 Waidring x 2 Auffach x 1 (no snow, at all, not a flake) Livigno x 2 Borovets x 1 Soldeu x 2 Sauze d’Oulx x 1 La Thuile x 1 Montgenevre x 2 Passo Tonale x 1 La Tania x 3 Tignes x 1 Val Thorens x 1 Valmorel x 1 Bardonecchia x 2 Le Seignus x 1 Morillon x 1 Les Gets x 4 St Gervais x 2 Morzine x 4 Les Carroz x 2 Plan Peisey x 1 Samoens x 4 Les Deux Alpes x 3 They’re a bit out of order and there are more that I can’t quite recall now, but it’s Friday night and wine has been taken :D
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Sun 16-02-20 19:04
Replies: 23
@PeakyB, @Caspar, thanks. The agent did advise our friends that it was a full pass, prior to their arrival in Arcs Extreme, and couldn’t explain why it wasn’t. In the event, they had plenty of skiing on the Les Arcs side, and were only a bit peeved as they’d set out early to get to the Vanoise Express expecting a full day over the valley.
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Sun 16-02-20 18:49
Replies: 23
@RedorDead, sorry to resurrect this thread, but can you advise if the lift pass you had was a full Paradiski or Les Arcs only? I ask as friends stayed in CM Arcs Extreme earlier this year and, when trying to access the Vanoise Express to ski in La Plagne, found their pass wasn’t valid, even for one day - they’d understood they had full area passes. Enquiry at CM Reception on return, advised that it WAS Les Arcs only, and the usual free day in La Plagne, didn’t apply...... we're considering CM Peisey for next year, so useful to hear your experience? TIA
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Tue 11-02-20 15:43
Replies: 15
You can get long sleeved tops which have built-in turn-downs (scratch mittens by design) - maybe these as well as the mitts with a string through the sleeves, as a belt and braces. Suncream with a high factor for outside playtimes, or walks in the buggy. A hat they’ll keep on. If your child has a dummy for nap/sleep time, do take several. My brother and his wife took only one for their heavily-dummy-dependent son, on their first holiday abroad; when it was lost, all sorts of mayhem ensued.
After all it is free Go on u know u want to!
Tue 21-01-20 8:55
Replies: 29
I really don’t enjoy skiing in heavy, falling snow, but will usually go out to see what it’s actually like. I’m there, I’ve only got a week, so why not? However, if it’s NOT enjoyable for me, I’ve no problem in heading back, having a coffee or lunch, maybe a sauna or swim, snooze, read a good book. It’s not skiing, but I’m still on holiday. Rather that than being miserable, wet and cold.
Then you'll get to see more forums.
Sun 19-01-20 23:22
Replies: 48
We’re flying from T1 next Sunday and hoping Security will be better than it was in September; it was so busy, that once the automated gates through which you access Security opened, after scanning boarding passes, there was nowhere to go. The gate opened but people already in the queue (which was right up to the gates) didn’t want to let anyone in, and the end of the line wasn’t clear. Cue frustration and short tempers.
And post your own questions...
Mon 13-01-20 12:56
Replies: 3
In that case, I’d go with the non-ESF private lessons as ESF group lessons can be 12 or more kids, often French-centric. There are some great ESF instructors of course, but our experience of group lessons, wasn’t great. Good luck, hope they enjoy
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Mon 13-01-20 10:20
Replies: 10
Thanks all - they’ve sorted themselves out now, with Masterclass
And they're a friendly bunch.
Mon 13-01-20 7:56
Replies: 3
@alicc, we have found that private lessons with ESF were fine for our boys - they stayed together, so just two in the ‘class’ - but group lessons much less so. If they (ESF) offer private, perhaps that’s the better option? If the only benefit of the ESF group lessons is you getting an extra 30 minutes skiing, I’d say the negatives outweigh that.
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