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Ongosa-anyone used them

 Poster: A snowHead
Poster: A snowHead
Has anyone used Ongosa to book ski lessons in the past?
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
No, but they did come on here last year asking for feedback on their site and offering - might be worth a browse what people were saying back then?

http://snowheads.com/ski-forum/viewtopic.php?p=2740298&highlight=#2740298

Ha, just saw I gave feedback, must go look at some point to see if anything changed!
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
I used Ongosa this year. A word to the wise: steer clear and make your own arrangements. Added no value, only confusion and now i am €70 out of pocket as a result of their miscommunication with the ski school in Selva.

Ongosa holds itself out as a broker for ski resort services. Any of us using Ongosa are the broker's client. After an unnecessary amount of back and forth caused by Ongosa's glacially-paced staff, I agreed a price with Ongosa of €140 for four hours of tuition. I received only two hours, due to a communication error between Ongosa and the ski school in Selva (the instructor was great btw). In every broking relationship, if there is an error leaving the client out of pocket (be it the fault of the broker or the provider) then it is the broker’s duty to make the client whole.

Ongosa have acknowledged that there was a miscommunication between them and the ski school and sought redress from the ski school. Now however, despite numerous attempts to contact them for progress, Ongosa are ignoring me.

Do yourself a favour. Do your own research and call the ski school/guide direct.
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 You need to Login to know who's really who.
You need to Login to know who's really who.
I used Ongosa this year to arrange an off piste snowboarding session for 3 in Flachau. TBH I don't feel particularly gouged by the rate we paid, and they did arrange a good guide for us, however they didn't add a lot of value and we probably could have bypassed them with a bit of grunt work.
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