 Poster: A snowHead
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Well I managed to get registered at the seventh attempt, then it crashed while paying my £10! I now have an account with £0.00 balance - and there appears to be no way of topping it up, and they have not responded to my facebook pleas or emails!
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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I think I'll wait a while 
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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@RobinS, contact via Twitter, they replied to me on there.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Just used the crossing south bound. Still v busy but defo better.. They've set up 3 temporary (I imagine) lanes going round the side of the booths..
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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@Hells Bells, Have just logged on to my account again - they have now added an option to top up - and it finally works!
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You'll need to Register first of course.
You'll need to Register first of course.
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@RobinS, excellent.
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Yep, the site finally worked for me too. 
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Managed to get my car and bike registered. Then again, there never was a charge for bikes if I recall correctly.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Came through yesterday and just checked my account. Now have a balance of £18.33 as it charged me £1.67 and then topped up by £10. All seems to be working fine.
Bit annoyed that I didn't drive slower - crossed at 21.47. 13 minutes later it would have been free!
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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| Kruisler wrote: |
| Just used the crossing south bound. Still v busy but defo better.. They've set up 3 temporary (I imagine) lanes going round the side of the booths.. |
Me too - a huge improvement s/bound but the queues going the other way look terrible/normal. (happily I never come back that way)
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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Just a reminder to anybody making this journey to take the number (0300 300 0120) with you or pay in advance. We drove over the bridge on Wednesday for the first time since last year hoping it would have a number to ring on the sign. The only signs we saw told us to look on the internet and by the time we arrived in the Alps (around midnight) we had completely forgotten to pay it.
It was only this morning when looking at the diary that we were reminded. 
It should have been paid by midnight yesterday and it could have been a PCN charge of £70.
Fortunately I have just phoned and was able to pay the £2.50 charge without penaly.
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Thanks for the reminder @skichampcouk. I've set up an account and put £10 in with auto top up. That's all I need to do right?
The number recognition system will pick up my reg and charge me automatically?
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You know it makes sense.
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@Layne, I've done the same as you and it worked flawlessly
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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| DJL wrote: |
Came through yesterday and just checked my account. Now have a balance of £18.33 as it charged me £1.67 and then topped up by £10. All seems to be working fine.
Bit annoyed that I didn't drive slower - crossed at 21.47. 13 minutes later it would have been free! |
Why does it not wait until your account has less than the cost of one crossing before topping up? 
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Poster: A snowHead
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| Quote: |
Why does it not wait until your account has less than the cost of one crossing before topping up?
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Yes I was going to set the top up amount to £4 so that I still had enough for two crossings. This way means that for every punter they will always hold 10 smacks 
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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So you do get a choice on the refill level then?
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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I would be happy to pay if it gets rid of the queues every time I have tried to use the crossing. Some times the queue has been horrendous and only there because of the tolls slowing down the Motorway. I am sure some one could do the stats to work out how many vehicles pass a 3 lane full motorway and then put enough toll booths in to handle that flow. Mind I guess that would be about 200 booths each side.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Went across the bridge this afternoon and it was so much better. Bearing in mind it is the Friday that most schools end we didn't stop at all 30mph slowest speed as we went round where the barriers used to be. The northbound side looks to be more of a hold up but heading towards the channel tunnel was great for us.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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| Jake43 wrote: |
| I would be happy to pay if it gets rid of the queues every time I have tried to use the crossing. |
Be happy - the queues have gone and the price has gone down 
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You'll need to Register first of course.
You'll need to Register first of course.
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my debit card expires soon, so I set my account to manual top up, and just put £10 in there, I will see what happens when we cross
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On the way out on Friday 12th, the queues were less then normal - but for anyone who has not set up an account the signs/information is terrible - I saw just one sign saying find us online to pay before tomorrow! - no actual address, telephone number, or even price information - I can envisage huge numbers of people getting hit with the penalty charges. Early hours of this morning ther was lots of roadworks at the toll booths - but we were still sent through a booth, complete with closing barrier, causing a queue, despite there being virtually no traffic!
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@red 27,
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Be happy - the queues have gone and the price has gone down
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The queues my be better - but the price has gone up - the "casual" rate has gone from £2 to £2.50, the reduced rate for having an account is also more than the previous account rate.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Check your statements. I've had a motorhome crossing charged as per a goods vehicle (van). I've emailed them to rectify.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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There was something in the news the other day about how many millions of uncollected Dartford Tolls there are for foreign plated cars!
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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Warning to anyone else registering with a Hotmail account.
The system doesn't like it, and you will be locked out of your account forever.
The only solution is to sell your car and buy another.
Don't think of complaining or phoning - complete waste of time.
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You know it makes sense.
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| AndrewsPeppers wrote: |
Warning to anyone else registering with a Hotmail account.
The system doesn't like it, and you will be locked out of your account forever.
The only solution is to sell your car and buy another (and hope the buyer of your car never uses the crossing)
Don't think of complaining or phoning - complete waste of time. |
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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| Layne wrote: |
| Check your statements. I've had a motorhome crossing charged as per a goods vehicle (van). I've emailed them to rectify. |
Got email back to day:
In regards to your email, we have reviewed the account and the crossing which was made on the 04.01.2016. We would like to offer our apologises for the incorrect crossing charge, and we can confirm the crossing has now been charged correctly from the account. The 97p has been refunded back to the balance on the account.
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Poster: A snowHead
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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FAQ
