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Edge & Wax over the Edge!

 Poster: A snowHead
Poster: A snowHead
@Gaza, Bought loads of skis off Glisshop - no real issues with the exception of a set of twin tips I had - jig must have slipped during drilling (or not set up right) and one binding was offset by 2mm. No problem, emailed them and they sorted return courier and sent another set straight away - arrived 3 days later.

Had 7 sets of skis off them now and been great.
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
Ignoring the whole email list thing for a moment, what does 'The Edge & Wax adventure continues' really mean?

In an ideal world it would mean that they still have some sort of physical presence that would allow me to finish off the necessary boot tweaks and redo the original footbeds but i think the chances of that are about 0%.

If they were flogging all the old stock and hardware, it seems that maybe all that's left is actually just the mailing list anyway. Hardly the living on that is being suggested.
ski holidays     
 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
Well, I promised to report back on what the administrators had to say about sharing my information:

- emailed 12th March, no response
- emailed 16th March, no response
- phoned 16th March. Told to resend the email to a different email address and expect a response within 24 hours.
- emailed again as requested on 16th March, no response
- phoned 20th March and was put through to someone who was apparently dealing with this. He was not in the office and said that he didn't have the full details and would get back to me. He muttered about it being normal to sell customer lists to companies in the same sector and having taken legal advice. We agreed that he would come back to me with a proper answer by the end of the week, and I resent the email again, this time directly to him.

If it was all above board, I would have expected them to come back with a clear response by now.......but perhaps I'm an old cynic.
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 You need to Login to know who's really who.
You need to Login to know who's really who.
@sj1608, thanks for the update... Don't forget often what can appear a conspiracy is more normally just pure incompetence.
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
@NickyJ, I think you may well be right, but it's still not good practice.

Anyway I now have a response. My specific queries referred to in the response were:
1. What organisation generated the email and on what basis.
2. What, if any, third parties you have shared my email address with and on what basis.

Their response:
Background
I understand that certain intellectual property rights and the customer database of Bliss Outdoor Limited - in administration ('the Company') were transferred to Glisshop as part of the realisation of assets within the administration.

A sale agreement was executed between the Company and the purchaser and we have confirmed the position with the solicitor that acted on that sale who has advised that the Company was entitled to sell the database to a third party (in this case Glisshop) and that third party is then able to use it for the purpose for which it was collected.

Your queries
In answer to your specific queries:

1 - The e-mail was not generated by us and therefore we are unable to confirm definitively who produced it.
2 - As detailed above, the Company sold the rights to its client list. That client list was sold by the Company on the basis that it should only be used for the purpose(s) that it was originally collected.


Any thoughts from anyone? I gave my details in order to receive Edge & Wax's newsletter. Given that Edge and Wax are no longer trading, I cannot receive their newsletter, so can't see how 'should only be used for the purpose(s) that it was originally collected' is being met. And I certainly didn't give permission to share my details with a third party whatever the circumstance.
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 You'll need to Register first of course.
You'll need to Register first of course.
@sj1608, l've had a couple of similar cases of mailing list being sold, and since both were sold to companies in the same market segment, it didn't concern me in the slightest.

- The first was Step Stone, which was a job website, which didn't last very long. I was then contacted by a different Job Site company.

- The second was for Borders the Book Shop, who couldn't compete with online only companies, and went bust I think their list was sold to Books.com

If you don't like the new company contacting you, just unsubscribe. If you are that paranoid, use a different email address for every website you buy from, that way you will know if it has been resold.

A contact list from any selling website is a valuable asset, as the purchaser has a ready list of known buyers of their market segment. Also don't forget that practically everything you do online is tracked and recorded (which is one of the main functions of cookies), which is why for example you can view something on Amazon, and then find the same or similar items appearing in banner or sidebar adverts. Also don't forget Google etc make their money by selling your browsing history......
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 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...
Ask them to remove your details from the database. It they don't then you could go legal but in my view life is too short.

Btw Google (and others probably) allow you to add a suffix to your email address so youremail+companyname@gmail.com will work and you can then track the spread of your email address.

I have my own domain name with a catchall email so I use a unique email for every company I give an address to
snow conditions     
 After all it is free Go on u know u want to!
After all it is free Go on u know u want to!
I guess it is down to what was in the depths of the privacy policy extant when we signed up. I have to admit I very rarely download and save a copy of it (by rarely I think that is actually only once!). There may have been something in there that allowed it to be sold / passed on. I remember one training course I did where a companies privacy policy didn't allow it to happen. I will try and dig the details out. However unless anybody has a copy we can't prove one way or the other.
ski holidays     
 You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
@PowderAdict, I'm well aware of all the above, but amazed that you aren't worried so long as it's in the same market sector. It's just the thin end of the wedge, as one company can then pass on to the next and the next. I already use throwaway addresses, but since I actually bought from Edge and Wax on this occasion I didn't.

I'm not paranoid in the least, just work in IT, so very well aware of the implications. Last time this happened to me (an insurance company inadvertently passed on details without permission, which they admitted), it resulted in data being shared with around 50 different companies, as the first started renting the data out to all and sundry.
ski holidays     
 Ski the Net with snowHeads
Ski the Net with snowHeads
@NickyJ, I signed up two years ago, at which point you had to explicitly agree to your data being shared with a third party, which I never do.

And it was very clear in my conversation with the guy from the administrators that they knew they had sold names for which explicit agreement had not been given, hence the reliance on advice from the solicitor.

I'll simply report them to the ICO, which is almost zero effort, and will at least place on record what they have done, which may stop them doing it another time.
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 snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
In general terms, if you think a company has mishandled your personal data, you can complain to the Office of the Information Commissioner.
In this case, since the original company is gone and the purchaser is in France I suspect you wouldn't have much luck.
Edit: you're obviously aware of the ICO from the post you made while I was typing this!
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 And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
@Tubaski, the issue is not the purchaser, who has done nothing wrong, but the administrators. The ICO confirmed that the administrators have the same obligation as the original owners.
snow conditions     
 So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much
So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much
spyderjon wrote:
ster wrote:
.......Well that's one way to push it into Administration is to announce it will shortly go. Nothing like giving suppliers and customers a sense of security!

The suppliers are well aware of the situation - not being paid significant amounts of money against considerably overdue invoices for goods supplied in good faith tends to make a supplier notice these things. I know this as I'm one of them Evil or Very Mad

As a supplier id have rather waited it out than get administrator in. Its scandalous what they charge. After they've took there admin cost there's nothing left for the honest hardworking small business. I've been shafted twice now by companies going under
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 You know it makes sense.
You know it makes sense.
@sj1608, If you take a look at the Amazon policy there is a clause there.....

Quote:

Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Amazon.com, Inc. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.


If there was a similar that would allow the details to be passed on to a purchaser, though I am not sure how that would actually stand up if they went into administration and the administrators attempted to sell on. As I said, I believe you would need to have a copy of the details behind.
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 Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
@NickyJ, it wasn't a business transfer, where it would have been allowed to transfer the data. They simply sold the list. The list would probably have included addresses and phone numbers as well as email addresses.
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 Poster: A snowHead
Poster: A snowHead
email address these days is just a postal address - people will send you stuff which you may or may not like and in the modern world you just have to filter it out just like you do with junk mail. Big data makes the world go round - we will all use Google and its free because the data collected or marketing opportunity which someone else pays for.

think this is sniff it up and move on - they have sold your email address and the fact you like skiing.
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
sj1608 wrote:
@NickyJ, it wasn't a business transfer, where it would have been allowed to transfer the data. They simply sold the list. The list would probably have included addresses and phone numbers as well as email addresses.

Well, they didn't just sell the list, we know that they also sold the domain - so they might have sold it as the 'internet part' of the business.
ski holidays     
 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
@alti - dude, I suspect they have sold far more than the email address, based upon their response, which you can read above.

@Tubaski, they said they'd sold the database, they didn't even try to pass it off as a business transfer.
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