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Poster: A snowHead
Tue 28-03-17 14:28
Replies: 69
All Swiss bills come with a sort of gyro form attached. I am not sure what you are supposed to do with it. Take it to your bank I think. Isn't that even more primitive than a cheque? (I just pay them on internet banking.) @Badbobby, Yes, one would hope for that. But I am still not going to read them.
Obviously A snowHead isn't a real person
Tue 28-03-17 11:22
Replies: 16
@foxtrotzulu, I am sure that will happen. It will happen first on motorways where the safety advantages of automatic speed regulation and the aerodynamic economies of regulated spacing will make it desirable. Then train technology and autonomous car technology will merge. Eventually the entire road network will be adapted to automatic control. I don't know what method of propulsion will be used. I might not live to see it. But I am pretty sure my grandchildren will live in such a world. I think the attachment to owning your own vehicle, just to have your own space while travelling, is strong. So it is likely that road traffic will supplant rail traffic. Already you can see how the infrastructure can be made cheaper. I recently drove an up to date car, with lane departure warning, a rumble that was simulated through the speakers on one side, and realized that we did not need to lay down rumble strips, they could be simulated electronically; and then I thought, so could the lane markings, and road signs. As for my environmental conscience, I have decided not to second guess the issues. I make my choices mainly on the basis of cost. People smarter than me have to adjust the costs, so that I make the best choices.
Well, the person's real but it's just a made up name.
Tue 28-03-17 9:04
Replies: 69
OK. I got the money back on my card account this morning, five and a half weeks after the hire. I don't know if CDM read Snowheads, but it is worth putting the account straight. According a strict interpretation of their T&Cs they could have kept the money - and in fact on 17 March this is what they said they were going to do. But it seems that my assumptions were right : a business will deal fairly with its customers; the T&Cs are drafted to protect them from unreasonable losses. It could be that the delay in the refund was due to Budget's failure to respond to e-mails. So the unresponsiveness may not have been entirely CDM's fault. People seem to have forgotten how to pick up a phone. At the time, the rate we got for a seven seater for ten days at half-term seemed like a bargain. If you are considering using CDM, I would not put you off. But if you have a problem, it will be complicated by having to deal with TWO businesses rather than one. So take care not to have a problem.
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Fri 24-03-17 18:01
Replies: 69
I've edited the title to this thread as CDM have now promised to refund my money. I'll edit it again, when I actually see the money on my statement.
Anyway, snowHeads is much more fun if you do.
Fri 24-03-17 10:21
Replies: 8
Well, I did Plan A. We did have to hire a seven-seater (see my other thread, though I am approaching resolution of that issue); it was expensive; it was stressful. But it was successful. I put them into all-day ski school with European Snowsports. It was not quite the same thing as all-day ski school in Austria, because it was effectively two separate classes, one in the morning and one in the afternoon, but they were given lunch in the restaurant at Ruinettes. They all made excellent progress. No 4 of that set turns out to be 4 years old, not 5 as I thought. She was the most expensive, because she did morning ski school (up the magic carpet, down through the cones, miss a couple now and then, fall over, and repeat); and went to a nanny service in the afternoon. But there was not a single complaint from any of them, even when getting up at 7 in the morning. So I think that means they loved it. We stayed in my apartment. Even so, it cost me about £6000: I paid for their flights, car hire, ski school, equipment hire and lift passes, plus my own expenses driving out there and back. I probably won't do it every year so comprehensively. Next year I will do it for my other daughter's family. She has only two children. So the arithmetic might be different, and a package holiday might be the cheaper option. When we went as a family in the 80s the hotel experience, and the apres-ski was part of the enjoyment. (That gets omitted when you are shuttling a car load back from Le Chable.) But D2 has already said she would be more comfortable managing her (pretty unruly) pair in our own apartment.
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Fri 24-03-17 9:33
Replies: 120
I have "free" travel insurance with my Nationwide bank account. It is "free", but I pay for top ups, for winter sports and declared medical conditions. I have claimed on it a number of times. The claims service is excellent. As I ski in Switzerland, the medical claims have been small. The EHIC works very well with the public hospitals there. It covers off-piste skiing, but only with a guide.
Well, it's only polite to Register
Thu 23-03-17 20:03
Replies: 35
Or Glacier 3000 in Vaud if that is nearer for you.
After all it is free Go on u know u want to!
Tue 21-03-17 16:34
Replies: 69
At last we have had a reply from Budget France. Thank you for contacting Budget Customer Service France. First, let me apologise for the inconveniences occurred regarding the reservation in subject. I would like to clarify that the emails we got from Car del Mar were apparently esteemed as Spams and our emailing system didn’t allow us to consult their messages properly. I have checked your details and I am pleased to confirm you that the Tour Operator was not charged for any fees ; there is no related No show fee to this reservation. Consequently, please turn to the Tour Operator to get the applicable refund for this reservation. Thank you for bringing this matter to my attention and for giving me the opportunity to assist. So I shall try again to contact CDM. It might not be easy as they have closed their online complaint form.
Then you'll get to see more forums.
Mon 20-03-17 12:27
Replies: 69
@alex_heney, thanks for the analysis. I'll let you know if I ever get to the bottom of this. Looking on the internet there are several similar complaints, along the lines of customers falling foul of various stipulations of the supplier company and being left in the lurch by CDM. If your guess is right that the consumer's rights are being reduced by a B2B contract breaking the chain, then that is a very good reason for avoiding this sort of intermediary business.
And post your own questions...
Mon 20-03-17 10:08
Replies: 69
@hawkwind, I must be misunderstanding you. My issue does not come from not reading the small print. I think everybody knows you have to turn up with your licence. It is the application of the small print I have an issue with. If you have lost your licence on the day, but can provide another driver with a licence to take the car, should you be penalized to the whole value of the contract?
which other snowHeads love to answer.
Mon 20-03-17 10:04
Replies: 69
@WindOfChange, I can't say whether this sort of behaviour is standard for them. They started off seeming quite helpful, and I thought they were going to refund me when they asked for my bank details. But then they lost interest and simply quoted the T&Cs at me. At the moment my thread title "Car del Mar - do not use" is on the second page of the Google search. If they have a change of heart I will edit it. If you check them out on Twitter they get quite a lot of criticism and do not respond. Their rating on Trustpilot is pretty poor. Would I book with them again, if they do the right thing and chase up my refund? Hmmm...
And they're a friendly bunch.
Sun 19-03-17 19:42
Replies: 69
@hawkwind, Thank you for your support. You highlight another point, which is that even when you think you are dealing with a major international company, you often aren't. Much of the business seems to be franchised.
You know it makes sense.
Sun 19-03-17 19:37
Replies: 69
@marcellus, I also think it is worth my persevering. This for two reasons. 1. On 20 Feb CDM asked for my bank account details for the purpose of making a refund once they had had a response from Budget. So, at that point, they were not ruling out a refund solely on the basis of their T&Cs. But on 17 March they said they could not get a response from Budget, and were at that point invoking their T&Cs about producing the main driver's licence. Seemingly, if they had had confirmation from Budget, they would have set those conditions aside - as I believe would have been fair. 2. The Budget contract was struck in the context of some conversation. My daughter talked about taking the train instead. They advised her not to. The Budget agent then made the representation that if they took out the NEW contract with Budget, the CDM contract would be cancelled and refunded. I am considering flying out to GVA for the day to find the agent who was involved and ask him why he made that representation, and what he will do about it. A small irony in this is that CDM make a sales point of taking the stress out of car hire by selling you an insurance to cover vehicle damage. Unfortunately it does not cover misfortunes that occur prior to the car being handed over. Travel insurance also specifically excludes issues in connection with car hire. As of today this thread is on the second page of a Google search for Car del Mar.
Otherwise you'll just go on seeing the one name:
Sun 19-03-17 19:15
Replies: 69
@davidhammy, I don't agree with your premise. You are saying that the public has to accept the T&Cs printed in 40 pages of small print, which invariably benefit the business not the consumer. I am saying that there are principles of fair dealing, and that consumer oriented businesses can be pressured (by publicity amongst other things) to respect them. We are all humans, even the people who work for car hire companies. Humans make mistakes and lose things. No business model can depend on making extra profit when a customer loses something. All they need to protect is their margin, which could easily be covered by an administration charge. The freedom of contract argument with respect to T&Cs is a fiction. The public have no freedom. It is take it or leave it. In fact, the agent at the Avis desk (who was deputizing for Budget, as they had gone home) told my son in law that Car del Mar would refund the booking if he took out a new one direct with them in my daughter's name. On that basis I have been trying to get a refund from Car del Mar. If their voucher means anything, it is the instrument by which Budget claims their payment. As Budget did not accept it, Car del Mar would not have had to pay over the hire fee. That means Car del Mar have retained the whole £592 for providing nothing.
Poster: A snowHead
Sun 19-03-17 17:53
Replies: 69
@moody_git, Yes. Obviously they could not hire the car to a driver without a licence. But they DID hire it to my daughter, and could have either transferred the original booking into her name (she is MARRIED to her husband after all), or having taken a NEW BOOKING at a HIGHER PRICE, could have refunded the original payment. Keeping BOTH payments is what I am complaining about.
Obviously A snowHead isn't a real person
Sat 18-03-17 13:40
Replies: 69
@sugarmoma666, Yes, I am sure it is within their T&Cs. But the reality is that consumers do not get to choose which Terms they assent to. All businesses apply draconian Terms. As long as they use these to protect themselves from loss or from obvious abuse, that is OK. But where there is no loss to the business, using the T&Cs to make an unwarranted windfall profit is unreasonable, verging on dishonest. It makes an online service resemble a casino.
Well, the person's real but it's just a made up name.
Sat 18-03-17 9:34
Replies: 69
It is not easy to identify who to talk to. I think Budget must have taken the money from Car del Mar. Avis probably did not claim a payment from Budget. But Car del Mar say Budget has not replied to them, so they are saying they have to assume Budget has kept the money. A lot of these airport car hire businesses are local franchises. Budget and Avis might even be the same business for all I know. The money will have disappeared between their different accounts. I am thinking of flying out there for a day to try to sort it out. I had an experience with another hire business at GVA last year which suggested to me that they may be less than honest. I was charged for damage that I knew I had not caused. When I wrote to the said company's headquarters in Zurich asking them to check the repair history of the car, they refunded the charge. I suspect the local franchisee knew all along that it was old damage.
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Fri 17-03-17 21:14
Replies: 69
Correction. The company is owned in the USA. Its European operation is managed in Germany.
Anyway, snowHeads is much more fun if you do.
Fri 17-03-17 20:55
Replies: 69
PROBLEM RESOLVED: see below. I am putting this topic here, because it will be searchable online. In October I started planning a ski trip for my daughter's family. She has four children. I have an a apartment in Switzerland. I booked their flights, I booked their ski school, and I booked car hire. I booked a seven seater at GVA via Car del Mar. Car del Mar is a consolidator, based in Germany. They took payment from my visa card for £592. The contract was placed with Budget. On 17 Feb my daughter and her family arrived at GVA. The Budget desk was closed, and their clients were directed to the Avis desk. Then my son in law, who was the first named driver, found he had lost his wallet which had his driving licence in it. Avis refused to accept the voucher from Car del Mar. They said they could not honour the contract, even though my daughter was able to produce her licence. Avis made them pay a second time - this time 900 Euro to hire the same car in my daughter's name. They said they would cancel the original contract with Car del Mar, who would refund the first payment. The next day I telephoned Car del Mar in Germany. A woman called Maria told me it was tough luck. Their T&Cs said that you had to produce a licence at the time of collecting the car. We were in breach, so we had lost our money. I opened a complaint on Car del Mar's website complaints form. Four weeks of correspondence ensued, in which they said they would contact the supplier to "try to get a refund." Today they told me the supplier had failed to respond, and in accordance with their T&Cs I had lost my money: they would not refund it. I never read the T&Cs. Life is too short. I expect businesses to deal with consumers in a reasonable and honest way, whatever it says in their T&Cs. If they had deducted an administration fee, or a sum to reflect lost profit, I would have accepted it. But as the voucher was not accepted at the desk, it appears to me that Car del Mar never had to pay for the hire. Either that, or the supplier was paid twice. The supplier had no loss, because the same car was hired to my daughter at a better price. Car del Mar have taken advantage of the situation to keep money for which they have not had to provide any goods. I think this is dishonest. I did not sign up to a gambling website, so I did not think I was risking losing all my money for nothing. I also think that a failure to get a response from the supplier is a feeble excuse. Car del Mar have now closed the complaint form, leaving me no means of contacting them. I have commenced a credit card payment dispute with my bank. But I am not hopeful. edit: I have withdrawn a comment about CDM being unscrupulous, unhelpful and hard-nosed. They gave that impression at one point. IN CASE YOU ARE LOOKING FOR A REVIEW OF CDM AND HAVE JUST FOUND THIS FORUM ON GOOGLE, please note this problem HAS BEEN RESOLVED. See my post at 28 March 09:04.
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Sun 12-03-17 16:40
Replies: 49
@rm1982, Am I right in thinking you've never skied on a mountain? And has your husband? I think it would be very bold to expect to do a single lesson with a ski instructor and then spend the following week taking your children around the mountains. I hope you will discuss this plan with your ski instructor on Day 1 and reconsider it in the light of his advice.
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Sun 12-03-17 12:40
Replies: 35
The Crystal MD used to post on here. He might respond. Crystal is a respectable company. If the discount was due under the rules of the scheme, I am sure they will apply it when they have looked at the case. But, i) there is a problem with privity. Karin has no legal standing as the F&F scheme is offered to the employee, not to the public; ii) such schemes are described as concessions, specifically to avoid creating contractual rights, even where employees are concerned; iii) the person concerned may not have been eligible under the rules if they were not at the time actually employed. (I don't know.) The F&F discount originally reflected the standard travel agent's commission. It dates from a time when most people booked their holidays in the high street at an agency. If the agent was bypassed by the employee taking the booking then an amount equivalent to the commission was discounted.That has been much whittled down in the age of the internet. Most people now book their holidays on the internet. It is often cheaper to make your booking on the internet, as inernet discounts will not be available when booking over the phone or however you need to book to get the F&F. Staff concessions are usually applied to some notional "brochure price" rather than the current internet price.
After all it is free Go on u know u want to!
Mon 6-03-17 18:35
Replies: 11
There is no universal security standard, and I doubt the CAA will offer guidance. Each airport is given the task of operating its own security, and they apply different standards. It's a PITA.
Then you'll get to see more forums.
Sun 26-02-17 14:53
Replies: 4
Nobody interested? Oh well, I am slightly relieved. I wouldn't want vast numbers of people to discover these resorts. One of their charms is that they are not overrun by the hordes that congregate in Verbier.
And post your own questions...
Sat 25-02-17 13:28
Replies: 4
For about the price of two and a half days skiing in Verbier, you can get an annual pass for the surrounding small resorts of Champex, La Fouly, and Vicheres. Here is [URL=https://www.pass-saint-bernard.ch/images/pdf/flyer-a5-pass-2016-08-09-V2.pdf] the Brochure. Here is [URL=https://www.pass-saint-bernard.ch/] the webpage. I have discovered this rather late in the season. But there is a good chance it will be repeated next year. I think what has happened is that the Commune decided that they were not collecting much money from the owners of accommodation via the Tourist Tax (Taxe de Séjour), so they have made paying it more attractive by offering the pass with it. You have to pay the Tourist Tax to get it. But, as a visitor, you can pay by the day or by the year. By the day, the Tax is 1.80 CHF, and the pass in winter is 29.00 CHF (total 30.80). By the year, the Tax is 54.00 CHF and the pass 119.00 CHF (total 173.00 CHF.) There is a discount if you buy before the end of November. You can then use it as often as you like for a year. It includes the ski lifts at the three small resorts mentioned and the public transport. You also get four vouchers for half price skiing at other Valais resorts (including Verbier.) If you came back in the summer you could use it then too. Some of the (summer) activities advertised are not charged for anyway, but others, like use of the open air pool at Champex are. And you can use the lifts in the summer. If you like small resort skiing, this is a bargain. I think you may have to nominate your accommodation, so you might have to book something when you first apply for the pass, but you would be free to change your accommodation on subsequent visits. I have no direct interest. I own an apartment in Champex, but I do not let it. But I would like the area to prosper. And there may be some Snowheads who would be interested. As I say, a three day lift pass in Verbier would cost you more.
which other snowHeads love to answer.
Sat 25-02-17 9:08
Replies: 21
He looked better in the skating event. Quite fearless on the downhill sections really. Downhill skating? He looks better than me. I tried it, but quickly went back to downhill.
And they're a friendly bunch.
Sat 25-02-17 8:37
Replies: 4
It's never a very good route northbound on a Saturday morning. A lot of Swiss drive to Pontarlier for shopping.
You know it makes sense.
Fri 24-02-17 19:46
Replies: 97
It has been a bit like that in Verbier this week.
Otherwise you'll just go on seeing the one name:
Mon 20-02-17 19:11
Replies: 46
I wonder what kind of environment you are trying to learn in. Seven hours of lessons, but twenty on the slopes? Are you trying to learn with a group of people who are already competent skiers and hoping to pick it up from them? I have met people who say they learnt just by going up the mountain with their mates. But I suspect that would not work for most people. In fact for a beginner to go out with experienced skiers and hope to pick it up sounds like a recipe for disaster for most beginners. I think you should sign up for some solid ski school in a good resort, with a good variety of terrain, so that your instructor can take you to suitable areas as you progress, and stay away from your mates until you have got the basics. If at the end of a week of ski school you are still anxious, then give it up.
Poster: A snowHead
Mon 20-02-17 17:33
Replies: 20
I have noticed another problem. I am constantly coming across stones and bits of rock in the road, which have been eroded from the mountain. I think the Alps are gradually wearing out.
Obviously A snowHead isn't a real person
Mon 20-02-17 17:26
Replies: 80
@Ozboy, I frequently drive Calais to Champex, which is about the same distance as your route. I once drove via Bourg-en-Bresse and Geneva when it was snowing heavily. The idea was that there would be less chance of an accident on the motorway. I am pretty sure now that was the wrong decision. There was just as much chance of an accident, and less chance of just pulling off the road and finding shelter. The A40 will add at least an hour to your journey. Also the road on the French side of the lake is agonisingly slow. I would go via A26, A31 and A39 and enter Switzerland at Jougne. You have a choice crossing the Jura. You either take the A36 to Besancon, then the N57, which is what I do in bad weather. Or - in good weather - you can exit the French motorway system at Poligny on the A391, then make your way across country to Jougne. You then take the Swiss A9 and exit at Junction 18 to Pas de Morgins. To or from Champex it takes me 8 h 30 m, stopping only to refuel, on either route. Your timing should be the same to Chatel, depending on how long you like to stop for. Apart from that I agree with what chrisjackson184 says. As for stopping en route, we used not to. It was 13 ish hours door to door, from Croydon. But recently we have been crossing late in the evening and staying overnight in the Ibis Budget at Calais, then starting early the next morning to maximise the daylight available for driving. There are various interesting places to stop in France, but unless you particularly want to visit one of them, it just turns the journey into two long days of driving instead of one. Northbound, we do not stop - again, unless we want to do some touring.
Well, the person's real but it's just a made up name.
Mon 20-02-17 16:59
Replies: 6
In case anyone searches for this thread in future, I thought I would add this. Been, had it done, all fixed. He does speak good English. Highly recommended. Cash only though. He estimates 50 - 250 CHF for your average emergency treatment, finishing with temporary dressings. Mine was the complete permanent job, building a tooth up on a pre-existing pin. 350 CHF .
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Sun 19-02-17 21:27
Replies: 6
@rungsp, Thank you very much. I will give him a ring.
Anyway, snowHeads is much more fun if you do.
Sun 19-02-17 19:18
Replies: 6
I need a dentist. The only ones I can find on Google seem to be in Martigny. Can anyone suggest/recommend a dentist in Verbier?
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Sat 18-02-17 22:38
Replies: 20
Charliegolf, wrote worried afterward that if I cancelled the return, I would not get the (autogenerated for insurers) no-show letters, so did nothing. autognerated no-show letters? News to me. AFAIK that is the main reason for actually cancelling a flight booking. You then have a cancellation confirmation from the airline to back up your claim that you actually did not travel - for an insurable cancellation reason. Failing to turn up at the airport is not usually an insurable risk. On the other hand, if you change your mind for uninsured reasons, there is little point amending an EZ booking. The admin fee usually makes it more expensive than just making a new booking form scratch. http://www.easyjet.com/en/terms-and-conditions/fees
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Sat 18-02-17 18:45
Replies: 80
@LaForet, Yes, as I say, I put my winter tyres on religiously each November and take them off at the end of March. But the benefits are never really apparent. I believe what your videos show - that in an emergency they give great benefit. I drove to the Alps on Thursday. I overinflated the tyres at Calais to 2.3 bar all round, cold. That seemed to produce a much smoother and quieter drive, and the mpg improved slightly, as well. But on the windy mountain roads, the handling was skittish. This morning I let them down again, and the car drives much better now on the windy roads.
After all it is free Go on u know u want to!
Wed 15-02-17 10:50
Replies: 87
Zermatt is wonderful. Stay in the village if you can. It is beautiful, and the atmosphere is part of Zermatt's charm. The fastest way up the mountain is to start on the Sunnega underground funicular. From there you can work your way around the different arenas, but Pattrularve is a good place to start. I used to end the day at Staffelalp. Great mountain restaurants. Stunning scenery everywhere. Once or twice you will probably want to spend a day trekking across to Cervinia and cruising the smooth motorway pistes. Before I bought my place in Champex I had settled on Zermatt as my favourite resort, and skied there six consecutive winters.
Then you'll get to see more forums.
Wed 15-02-17 10:24
Replies: 80
I have been driving to, from, and in the Alps for the last nine winters. I religiously put winter tyres on in the winter. I honestly cannot tell the difference. I have to believe the reports that the winter tyres are making me safer. The first winter I was in a Volvo S40 FWD. Since then in a Honda CRV with automatic selection of 4WD when required (allegedly.) I carry chains. I have put them on once on the drive in England, and once in Champex. I very quickly took them off again. I have slid on ice twice - once in Epsom, and once in the outskirts of Geneva, on both occasions stopping against the kerb without damage. I have driven up and down the mountain many times on snow without chains, without mishap. On one occasion in a blizzard, in the Volvo, I gave up at Martigny and stayed overnight at a hotel rather than go up the mountain. I doubt if the 4WD has ever been called upon. I drive gingerly up and down the mountain. But I feel more secure than I did in Epsom. The roads in Switzerland seem to have much better grip in winter conditions than they do when we have an occasional wintry blast in England. You are less likely to come across concealed ice beneath the snow. They are cleaned very promptly after each snowfall. The FWD Volvo felt slightly more secure to me than the CRV - probably because of its lower CG. Overall, I think the benefits of winter tyres, and 4WD are small and difficult to detect, in comparison with the effects of good road maintenance and careful driving. (For seven of those nine winters I have spent the whole season in the mountains.)
And post your own questions...
Tue 7-02-17 11:16
Replies: 22
I have always used P51. But when I put it into Google a minute ago, [URL=http://www.gvapark.ch/]this came up first. Valet parking for 9 CHF per day. You have to scroll down to see the prices.
which other snowHeads love to answer.
Fri 3-02-17 18:00
Replies: 17
@scottief, Good luck with the recovery. But I don't understand your story. I must say, when I started to read it, I thought it was going to be a story about double insurance. If one insurance company finds out that another has insured the same risk they can ask that other company to share the cost of compensation, and you might get a lot of hassle and potentially lose two excesses. You seem to have been in a double insured position with respect to the lift-pass insurance and your travel insurance. But you actually seem to be saying that the lift-pass insurance told you to send the helicopter bill to the people who deal with EHIC claims to see if they would pay some of it ?! Surely there is no question of EHIC covering any kind of rescue, whether by ambulance, sled or helicopter? It covers purely hospital treatment. (And works very well in Switzerland.) I wonder if some clerk at Solid didn't just misunderstand and cock up.
And they're a friendly bunch.
Mon 30-01-17 15:33
Replies: 10
@Steve Sparks, Thanks. he has looked at those itineraries. He responded Thanks. The one guy who posted something useful - have traced one of the routes on Google maps and looks the right kind of distance. Just wonder what the terrain is like! I did take a look at the Verbier tourist website and there seem to be plenty of things roundabout, just a case of finding them and navigating them!
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